Returns and refunds
If a piece is not right, you have fourteen days from delivery to send it back for a full refund.
How to return
- Write to us within fourteen days of delivery quoting your order number.
- We reply with the return address and a reference.
- Send the piece back unworn, in its box, using a tracked service. We recommend insuring pieces over £100.
- Refunds are issued to the original payment method within five working days of the piece arriving back with us.
Exceptions
- Earrings cannot be returned once the seals on the box are broken, for hygiene reasons, unless faulty.
- Bespoke and personalised pieces are made to order and cannot be returned unless faulty.
- Return postage is paid by you unless the piece is faulty or not as described, in which case we refund it.
Faulty pieces
Handwork and natural stones carry small irregularities and these are part of the piece. A fault is different: a stone that falls out, a clasp that fails, a solder joint that opens. Tell us as soon as you notice and we will repair or replace it at no cost within the period your statutory rights allow.
Your statutory rights
Nothing here affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the right to cancel a distance purchase within fourteen days of receiving it.